Bolt Labs Support

Privacy Policy

This Privacy Policy applies to the Bolt Labs app, website, booking engine, dashboard, WhatsApp tools, and related hospitality management services. Bolt Labs is published on Google Play by Bolt Labs Platform and operated by TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED. We respect your privacy and this policy explains how we collect, use, share, retain, delete, and protect information when you use our services.

Developer and Operator

Google Play developer name: Bolt Labs Platform. Organization name: TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED. References to Bolt Labs and the terms we, us, or our in this policy mean the Bolt Labs service operated by TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED.

1. Information We Collect

We may collect business details, property details, owner or staff contact information, guest booking information, payment transaction details, analytics events, support conversations, and technical data such as device, browser, IP, and usage logs.

2. How We Use Information

  • To create and operate your Bolt Labs website and dashboard
  • To process direct bookings, payments, alerts, and invoices
  • To send WhatsApp, email, and app notifications
  • To provide support, onboarding, and service updates
  • To improve product reliability, security, and performance

3. Payments and Third-Party Services

Payments may be handled through third-party payment gateway providers. We use third-party infrastructure, analytics, messaging, and communication services only as needed to run and improve Bolt Labs.

4. Data Sharing

We do not sell your personal information. We may share information with service providers, payment partners, messaging providers, legal authorities, or your authorized team members where required to provide the service or comply with law.

5. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or loss. No internet-based service can be guaranteed to be completely secure.

6. Data Retention and Deletion

We retain personal data for as long as needed to provide Bolt Labs services, maintain business and payment records, resolve support requests, prevent fraud, meet legal or accounting obligations, and protect service security. You may request deletion of your account or personal data, and we will delete or anonymize eligible data unless retention is required for legitimate legal, security, fraud-prevention, accounting, or service-continuity reasons.

7. Your Choices

You may request access, correction, or deletion of personal data where applicable. Some information may be retained where required for legal, accounting, fraud prevention, or service continuity reasons.

8. Contact

For privacy questions or data requests related to the Bolt Labs app or services, contact Bolt Labs Platform / TRIPPNTALE OUTDOOR ADVENTURES PRIVATE LIMITED at [email protected] or WhatsApp/call +91 7248727279.